Value Primes has established a reliable logistics system to ensure our lighting products reach customers efficiently and safely.

Order Fulfillment Schedule Standard processing time is 2–4 business days. This includes quality testing, packaging, and documentation. Once shipped, tracking details will be emailed.

Shipping Services Offered

• Economy Delivery: 7–12 business days

• Expedited Service: 4–6 business days, where applicable

Global Reach We ship internationally to supported regions. If your location isn’t eligible at checkout, we are working to include more areas.

Rate Calculation Shipping costs are calculated automatically based on destination, order size, and courier selection. Offers for free shipping may apply during promotional campaigns.

Import and Duties Customers are responsible for any customs duties, VAT, or related fees. We recommend reviewing local policies in advance.

Problems with Delivery If your package is delayed or appears lost, contact us with your order reference and tracking ID. We’ll coordinate with the logistics provider to resolve it quickly.

Misdelivered Parcels Notify us within 7 days of expected delivery if a package has not arrived or if the contents are incorrect. We will determine the next appropriate steps.

Email: [email protected]